Sage Consulting Group may use a range of psychological interventions to assist you in understanding and working through your difficulty. This may include psycho-education, skills training (such as communication, stress management, relaxation, social skills & problem-solving training), solution focussed coaching, cognitive behavioural interventions and psychotherapy. I am not a psychiatrist and therefore cannot diagnose medical or psychiatric disorders or prescribe medication. I can assist you in referral to appropriate services where required.
Appointments are for 50 minutes. We start and finish on time, so please ensure you arrive on time.
If you wish to alter or cancel an arranged appointment, please telephone Louise on 0413 398 999 or email on reception@sageconsult.com.au. Your appointment time once scheduled is kept specifically for you.
Casual counselling Appointments:
If cancelling or rescheduling an appointment, you must provide a minimum of 72 hours (3 business days) notice otherwise the full consultation fee will be charged. By proceeding with treatment, you agree to these terms and are accountable for fees outstanding due to late cancellation.
Therapy patients:
You will have a regular allocated time, so 1 full week, (7 days) is required for cancellation or rescheduling, to avoid incurring the full session fee.
Cancellation by text message is unacceptable and does not constitute an agreement to cancel. To cancel or reschedule an appointment, you must telephone or email Louise.
Payment for consultation must be received a minimum of 24 hours prior to your appointment via direct debit transfer. If we do not receive your payment or a payment receipt 24 hours prior to your scheduled appointment, we may open that appointment time to our waitlist.
Psychologists are required to take precautions to respect the privacy and confidentiality of client information and their records. All client records are stored in a locked cabinet or electronically. Your information will remain confidential and may only be divulged to a third party under the following conditions: (a) you, as client, have specifically authorised in writing the release of information to another health professional, (b) the release of information is to protect you, as client or others from harm, and (c) in instances where I am required to release information by law.
I will collect personal information about you, which has been provided by you or on your behalf or by a referring clinician or agency.
The kinds of information that I collect and hold are:
Disclosure in the course of presentation of my work for the purposes of professional development and clinical supervision. A case presentation would only identify your first name and would not allow you or your family to be identified.
Personal information which I collect about you will be held electronically. I will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss and unauthorised access, modification or disclosure.
If you wish to make a complaint about privacy issues you may do so personally or in writing. I will deal promptly with your complaint and respond to it in writing. If you are dissatisfied with my response you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au